RIVER MARINAS RETAIN GOLD STATUSHOMENEWSMARINASRIVER MARINAS RETAIN GOLD STATUS06 Apr 2020EmailShareFacebookLinkedInTwitterPrintMercury Yacht Harbour is just one of MDL’s Hamble River marinas to retain its Five Gold Anchor statusINDUSTRY DATABASEMDL MARINASAll three of MDL’s Hamble River marinas have retained their Five Gold Anchor status following a three-yearly inspection by The Yacht Harbour Association.“We are delighted and very proud to have our Five Gold Anchor accreditations confirmed again,” says Kerry Marriott, MDL’s head of operations (Central and Chichester). “The criteria for the award are focused on customer centric services and we are so pleased that we’ve been recognised for all the hard work we put into providing the best customer experience for our berth holders and visitors.”Strong environmental awareness across the marinas – Port Hamble, Hamble Point and Mercury Yacht Harbour – was highlighted, with all three marinas scoring 100% in environment management and practices.The marinas also did well in the on-shore facilities sections with Port Hamble Marina earning 93%, Hamble Point achieving 97% and Mercury Yacht Harbour 94%.A berth holder survey formed part of the accreditation process with the assessor noting there was ‘excellent customer feedback on customer service and staff attitudes’.

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